Enhancements to RedVector Infrastructure Will Require Action for Some Customers

RedVector is taking steps to modernize its platform and strengthen its overall infrastructure. As part of the process, it is necessary to change Internet Protocol (IP) addresses. If your organization has whitelisted sites associated with RedVector by IP, you will need to alert your IT department about these important changes.

You will need to act to ensure that RedVector’s domain names are the only identifiers used for whitelisting so members of your organization can continue to access RedVector from the workplace. Please see below for RedVector’s new whitelisting information.

Why Is RedVector Making Updates?

The overhaul to RedVector’s back-end infrastructure is part of a multi-faceted strategy to ensure the most scalable and secure platform possible. RedVector is taking steps to safeguard its online training management system with the latest technology so it can accommodate future demands.

The result of these upgrades will allow us to handle increasing volumes while still maintaining acceptable response time. These enhancements will also improve the platform’s overall reliability and enhance its disaster recovery capabilities.

How Will My Organization Be Impacted?

These updates will have little to no impact on the large majority of customers. If your organization has restricted Internet access for employees and has whitelisted RedVector by its IP addresses, you will need to contact your IT department so it can make the required updates. Please see below for RedVector’s new whitelisting information.

When Will the Updates Take Place?

RedVector will be implementing these enhancements on May 13, 2017.  RedVector recommends you act now if you are whitelisting RedVector by IP.

What if I Have Questions?

Please see below for information your IT department will need if you have whitelisted RedVector by IP. If you have any questions, please contact RedVector client support at 1-866-546-1212.

Whitelisting Information

Using RedVector in a Restricted Environment

To use RedVector with restricted internet access, you must allow access to these domains with the indicated ports:

Resource Access

Item Domain Ports Provider
1 *.redvector.com 80, 443, 1935 RedVector.com, LLC.
2 *.vector-solutions.com 80, 443, 1935 Vector Solutions
3 bam.nr-data.net 80, 443, 1935 New Relic (Application Monitoring)
4 trinilearn.vo.llnwd.net 80, 443, 1935 Limelight Networks (CDN)
5 trinilearn.wmod.llnwd.net 80, 443, 1935 Limelight Networks (CDN)

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